Kindly email to us at customer.my@you.co with subject header "Card Replacement". We will assist with the card replacement and have it delivered to you within 5 to 10 business days((allow an additional 1–2 business days for deliveries outside major towns).
Security
- What happens if I suspect there is unauthorized access to my YouTrip account?
- How can I check the scheduled maintenance for the YouTrip app?
- How do I know if the email I have received from YouTrip is genuine?
- What is 3D Secure and how do I use it?
- Why is my account suspended?
- Why do I have to replace my card?
- Why do I have to verify my ID or other documents/information?
- What is a chargeback and when should I request it?
- Is my data safe with YouTrip?
- How do I get a Physical replacement card due to lost, damaged or faulty chip?