If you suspect unauthorised access to your YouTrip account, take the following steps immediately:
- Lock both your physical and virtual cards through the YouTrip app.
- Contact our Customer Experience Team immediately via our hotline or at customer.my@you.co.
- If you wish to dispute an unauthorised transaction, complete the Transaction Dispute & Chargeback Form within 45 days of the transaction date.
- After submitting the form, email customer.my@you.co to let us know. Our Customer Experience Team will assist you as soon as possible.