YouTrip will only contact you by email using one of these official email addresses, depending on the reason for the inquiry:
For your security, YouTrip will never ask you to provide your full YouTrip card number or one-time password (OTP) by email.
If we need to verify your identity, we may ask for your Y-number instead. Your Y-number is the serial number on your physical or virtual card and is different from your card number. It cannot be used to make purchases or top up your account.
If you are unsure whether an email is genuine, do not share any personal or account information or click on any links in the email. Contact us directly through our official channels to verify the email.