Top-ups made using a Malaysian-issued debit or credit card or Online Banking (FPX) are generally reflected in your YouTrip wallet immediately. However, in some cases, a top-up may fail or remain pending while it is being processed.
If your debit or credit card top-up was unsuccessful, it may be due to:
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Your bank declined the payment
This may happen if:- Your bank account has insufficient funds.
- You have reached the spending or transaction limit of your debit or credit card.
- Your bank has declined the transaction for another reason.
Make sure you have sufficient funds available. If the issue persists, you may contact your card-issuing bank to verify the transaction.
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You are using a non-Malaysian-issued card
YouTrip only accepts top-ups made using Malaysian-issued credit or debit cards. -
Your top-up is still pending
Top-ups made through FPX, debit cards or credit cards may sometimes take longer to process. Your top-up may be confirmed within the next few hours.If your top-up has not been completed after 24 hours, please contact our Customer Experience Team at customer.my@you.co or use the “Send Us a Message” function in the YouTrip app.